Racewell Sheep Handlers

My Racewell Sheep Handler won't turn on.

  1. If running off 12v car battery, check battery is charged. 
  2. If running off mains power, check power supply is plugged in. 
  3. If possible, try powering the unit using the battery if currently on mains, and vice versa. 
  4. Disconnect eye cables while the machine is powered on. If these are damaged and shorting, this can cause the unit to power off. Contact Te Pari to purchase more cables.
  5. If the machine still isn't powering on at this point, contact Te Pari for further technical assistance.

I need a service on my Racewell

Call Te Pari and one of our Customer Service team will book a Service for you. Bear in mind there may be a delay of up to a couple of weeks. 

My crush wall is not clamping.

  1. Ensure that the hold pressure knob is at halfway and try again.
  2. If it clamps from the dashboard switch but not from the eyes, check that the eyes are switched on, and check eye cables for damage.
  3. If at this point the problem is not pinpointed, contact Te Pari for further technical assistance. 

My auto gate is closed and won't open.

Turn the machine off, then if the gate opens, clean eyes with a rag.

Contact Te Pari if the problem persists. 

My crush wall clamp is losing air pressure

  1. If you can physically push the wall over when it is clamped, check air fittings for air leaking.
  2. Take the air hose off the top fitting on the ram.
  3. If there is air escaping out of the top of the ram with the wall clamped, contact Te Pari to purchase a Crush Wall Ram Service Kit to replace the piston. 

My Racewell is not auto drafting.

  1. Check switches on the dashboard are all set to AUTO.
  2. For a T20 moniter, make sure the comms cable is plugged into comm one.
  3. Visually Check the comms cable for damage.
  4. Check that the plug connection is not rusty.

My Racewell's airlines/eye cables have been chewed.

For airlines, take note of where the airline runs to and from.

For eye cables, take note of whether the cable has an elbow or is straight when it exits the eye. 

Contact Te Pari to order new lengths.

What compressor do I need for my Racewell Handler or Drafter?

We recommend 12cfm or 350 litres per minutes compressor. 

Docking Irons

My docking iron does not get hot enough.

  1. Clean inside burner tube. Insect nests or spider webs are sometimes found inside the burner tube. These restrict the gas flow and need to be cleaned out with a small rag or small brush
  2. Clean jet. The best way to clean a jet is by dropping it into a jar of boiling water. This removes the waxy type build-up which can occur. If unit still does not perform then replace jet (refer Parts List for correct Part No).
  3. Jet can also be pricked with 5 amp fuse wire - do not drill jet.

Docking Iron will not light

  1. Ensure the gas bottle is attached correctly, has sufficient gas in it and all fittings are tightened.
  2. Clean jet. The best way to clean a jet is by dropping it into a jar of boiling water. This removes the waxy type build-up which can occur. If unit still does not perform then replace jet (refer Parts List for correct Part No).
  3. Jet can also be pricked with 5 amp fuse wire - do not drill jet.

The Docking Iron sends a long wavery yellow flame out the end of the searing head

Clean inside burner tube. Insect nests or spider webs are sometimes found inside the burner tube. These restrict the gas flow and need to be cleaned out with a small rag or small brush

LPG Dehorners

Dehorner does not get hot enough

  1. Clean inside burner tube. Insect nests or spider webs are sometimes found inside the burner tube. These restrict the gas flow and need to be cleaned out with a small rag or small brush
  2. Clean jet. The best way to clean a jet is by dropping it into a jar of boiling water. This removes the waxy type build-up which can occur. If unit still does not perform then replace jet (refer Parts List for correct Part No).
  3. Jet can also be pricked with 5 amp fuse wire - do not drill jet.

LPG Dehorner will not light

  1. Ensure the gas bottle is attached correctly, has sufficient gas in it and all fittings are tightened. 
  2. Clean jet. The best way to clean a jet is by dropping it into a jar of boiling water. This removes the waxy type build-up which can occur. If unit still does not perform then replace jet (refer Parts List for correct Part No).
  3. Jet can also be pricked with 5 amp fuse wire - do not drill jet.

Dehorner sends a long, wavery yellow flame out the end of the Dehorner head.

Clean inside burner tube. Insect nests or spider webs are sometimes found inside the burner tube. These restrict the gas flow and need to be cleaned out with a small rag or small brush

Dosing Gun

My Dosing Gun is showing Error 94, c08 10, power off.

1: Put the gun into update mode by holding the down button then quickly pressing the on button.

2: After the 4th bar loads and the screen shows upgrade, turn it off then on again.

3: We recommend updating the firmware as well, as per the attached video.

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My Dosing Gun shows Error 56

This is when the wrong barrel is on the gun. Follow this video to change the barrel.

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My Dosing Gun is showing Error 49

This is a Wifi connection issue and is fixed by updating the firmware. Watch this video: 

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I have a lock symbol on the screen and can't adjust the dose

Hold down the prime button to unlock the gun. You can lock it again by the same action.

This feature is on the Standard Model guns so the dose amount is not accidently adjusted while being used. 

My calibrated Dosing Gun drops out of connection from the scale.

Update drench gun firmware using the app. This will normally fix the issue. 

Update scale firmware as per the suppliers instructions. 

How do I connect a Te Pari Scale Indicator to the Dosing Gun?

Follow the instructions in the Dosing Gun manual.

Can my drench work with the Dosing Gun?

Yes. We have not come across a product that hasnt worked with the gun. 

 

Our simple promise is:  “It works for you (or we will take it back)

Scales

My Loadbar cables need to be replaced.

Replacing the cables needs specialised equipment. Send the Loadbars into Te Pari Products with your full contact details included.

If the repair is below $200, it will be completed and sent back. If above this price, one of our Customer Service team will contact you with a quote of the repair. 

My scales weight is wrong but stable.

Check your loadbar settings if they are correct. These depend on what brand scale indicator and loadbars you use.

My scales weight is fluctuating.

  1. Check for no build-up under the front extension plate (for Racewells), or the dag'n'weigh plate.
  2. Check there is no moisture in the loadbar or scale plugs.
  3. Clean loadbar plugs with a contact cleaner.
  4. If the weight is still fluctuating, try unplugging one loadbar to isolate a potentially faulty unit. 
  5. Weigh a static weight (drum of drench or sack of feed, etc.) directly over the single live loadbar - unplug the opposite loadbar from the scale head. If the weight readout is double, then the loadbar is healthy. Repeat this on the other loadbar. If the weight reading is still incorrect or fluctuating, the loadbar must be sent into Te Pari. 

My T10/T20 is not holding charge.

If your scale is a couple of years old, you will need to purchase a new battery as these lose their ability to hold charge after a time.

Try charging the scale head overnight. If still no better, You will need to send the scale into Te Pari for repair. IMPORTANT: Please include with the scale your name and contact details.

The Power Supply will charge your indicator while in the field. Contact Te Pari to purchase.

How do I connect my loadbars to a T10 scale indicator?

Follow instructions in the T10 Manual

My scales are showing error ADC

If the scale is on charge, disconnect from charger cord and power cycle (turn it off then on). 

If still showing the error, contact Te Pari.