Shipping and Returns
Freight & Delivery Charges
Our delivery and freight charges are structured based on product type and order value to provide cost-effective options for all customers:
Spare Parts
- Orders under $1,000 (plus GST): $20 freight and handling charge applies.
- Orders over $1,000 (plus GST): Free delivery.
- Delivery is direct to your farm.
Animal Husbandry and Fencing Products
- For orders under $1,000 (plus GST): $20 freight and handling charge applies.
- For orders over $1,000 (plus GST): Free delivery.
- Delivery is direct to your farm.
Stockyard Gates & Polysheeting & Large/Heavy Products:
- Orders under $1,000 (plus GST): $95 freight and handling charge applies.
- Orders over $1,000 (plus GST): Free delivery.
- Delivery is to your nearest Mainfreight depot.
Cattle Crushes, Cattle Yards, and Racewell Handlers
- Orders over $1,000 (plus GST): Free delivery.
- Delivered direct to farm, with a Te Pari Hiab Truck.
Loadbars, Tailing Chutes & Head Bails
- Orders over $1,000 (plus GST): Free delivery.
- Delivery is to your nearest Mainfreight depot.
How do I return an item?
If you need to return and/or exchange an item, please follow the instructions below:
- Call 0800-837-274 to obtain authorization. This is required so that we can ensure that you receive proper credit when your item reaches our warehouse.
- Send a copy of your invoice and circle the item being returned.
- Carefully box the item with adequate packing and ship to:
- Te Pari Products Ltd – Returns Dept.
9 Endeavour Crescent
North Oamaru Business Park
Oamaru 9400
New Zealand
- Te Pari Products Ltd – Returns Dept.
Indicate if you would prefer: exchange, or credit on credit card refund. Remember, shipping costs are not refunded.
- Items returned outside of 30 days will be reviewed upon receipt and credit may be issued minus a 20% restocking fee. Determination of issuing credit will depend on the condition of the product and its original packing.
- No credit will be issued for used, damaged or obsolete items.
For more information contact our customer services team on 0800-837-274 or +64 3 433 0077